Terms and conditions

Who we are

This website is operated by CQC Experts Ltd, a company registered in England and Wales. By using the site, buying a document or engaging us for consultancy you accept these terms.

Our services

We provide CQC registration support, ongoing compliance consultancy, personalised policies and procedures, and downloadable templates. Consultancy is delivered by agreement in writing setting out scope, fees and timescales.

We work to secure the best possible outcome for you, but we are not the Care Quality Commission and cannot guarantee any regulatory decision, rating or timescale.

Orders and payment

• Prices are shown in pounds sterling and exclude VAT unless stated otherwise.
• Digital products are made available immediately after payment clears.
• Subscriptions renew automatically until cancelled.
• Consultancy invoices are payable within 14 days unless agreed otherwise.

Licence and use of documents

Documents are licensed to the purchasing organisation for its own internal use. You may edit and brand them for your service. You may not resell, share, publish or redistribute them to other providers or consultants.

Your responsibilities

You remain responsible for how the documents and advice are implemented in your service, for the accuracy of the information you give us, and for meeting your legal duties as a registered provider.

Liability

Nothing here limits liability for death, personal injury or fraud. Otherwise our total liability is limited to the fees you have paid us for the service in question, and we are not liable for indirect or consequential loss.

Cancellation

Cancellations and refunds are covered by our refund and returns policy.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: hello@cqcexperts.com.